See what our customers say

• PPam OliveiraRhode Island

  Quick to respond, very knowledgeable and friendly.

  

  CChristy KingSalt Lake City

  Great job on placing anti-termite devices all around the house, after applying “termite killer” (my terminology) in trenches around my wood house. The Terminex expert was concerned, polite, efficient, and explained the process and expectations to me as well. Thank you!!

  

  JJOHN BLACKTupelo; MS

  We use Terminex for our pest control. They are always thorough & explain the tasks that they have completed. Great company. The service tech, Gerry, is always prompt, courteous, & professional.

  

  PPolly SmithLancaster

  Top of the line service

  

  RRussell PeaseFayetteville AR

  Competent service at a reasonable price.

  
• Ccameron pasqualeStaten Island

  I’ve had the best experience with this company been using them for over 10 years one of the best I’ve ever interacted with

  

  GGalina ShalimovaTupelo; MS

  Mark Minnix provides outstanding service around and inside our house. He is always coming in time, has nice professional manners, is giving very useful advices, taking very good care of all areas of his service. I appreciate very much for his wonderful job and I am so happy to have him as our trustful inspector.

  

  VVictoria UngN Jersey Commercial

  My experience with Terminix customer service has been extremely frustrating and disappointing. I have called numerous times and spoken with different representatives, each time requesting to speak with a manager or supervisor because the representatives could not answer my questions. Every single request was refused. Instead, I was repeatedly told that a manager would be notified and would call me back the following day. Not once did anyone follow through. The reason I requested a supervisor was simple: the representatives did not have the knowledge or training to answer basic questions about the services I was considering. I even asked if I could speak directly with someone from the wildlife department or a termite specialist, but I was told that the only way to get answers was to schedule an appointment for someone to come to my home—which typically takes two or more days. If customers are paying for your services, your representatives should be properly trained to answer questions. Instead, I was placed on long holds while they searched for information, only to come back and read scripted responses that had nothing to do with what I actually asked. It felt like they were reading from a manual rather than understanding or addressing my concerns. The most disappointing part of this experience was that management appears to be completely inaccessible. Despite multiple requests, no supervisor or manager ever spoke with me or returned my calls for days Customer service should be about resolving concerns, not making it impossible for customers to reach someone who can actually help. Based on my experience, Terminix has serious issues with communication, employee training, and management responsiveness. ALSO, IF YOU HAVE THE TERMITE PLAN THAT INCLUDES REPLACING THE BAIT STATIONS EVERY SIX MONTHS, MAKE SURE YOU ARE PRESENT DURING THE VISIT TO VERIFY THAT EVERY STATION IS ACTUALLY CHECKED AND REPLACED. BASED ON MY EXPERIENCE, IT WAS BROUGHT TO MY ATTENTION DURING MY MOST RECENT APPOINTMENT THAT THE SERVICE HAD NOT BEEN COMPLETED AS IT SHOULD HAVE BEEN DURING A PREVIOUS VISIT. THIS WAS ONE OF THE MAIN REASONS I WAS TRYING TO SPEAK WITH A MANAGER OR SUPERVISOR, BUT AFTER MULTIPLE REQUESTS, NO ONE WAS WILLING TO SPEAK WITH ME OR EVEN RETURN MY CALLS. THAT ALONE SHOWS HOW LITTLE THEY VALUE CUSTOMER CONCERNS. THIS LEVEL OF SERVICE IS EXTREMELY DISAPPOINTING, UNPROFESSIONAL, AND SHOWS A COMPLETE LACK OF ACCOUNTABILITY.

  

  TTerri PhillipsN Jersey Commercial

  This is for a church and annex building. We are satisfied with the work and expertise of our technician Ryan. Very reliable.

  

  VVictoria UngHudson Valley

  My experience with Terminix customer service has been extremely frustrating and disappointing. I have called numerous times and spoken with different representatives, each time requesting to speak with a manager or supervisor because the representatives could not answer my questions. Every single request was refused. Instead, I was repeatedly told that a manager would be notified and would call me back the following day. Not once did anyone follow through. The reason I requested a supervisor was simple: the representatives did not have the knowledge or training to answer basic questions about the services I was considering. I even asked if I could speak directly with someone from the wildlife department or a termite specialist, but I was told that the only way to get answers was to schedule an appointment for someone to come to my home—which typically takes two or more days. If customers are paying for your services, your representatives should be properly trained to answer questions. Instead, I was placed on long holds while they searched for information, only to come back and read scripted responses that had nothing to do with what I actually asked. It felt like they were reading from a manual rather than understanding or addressing my concerns. The most disappointing part of this experience was that management appears to be completely inaccessible. Despite multiple requests, no supervisor or manager ever spoke with me or returned my calls for days Customer service should be about resolving concerns, not making it impossible for customers to reach someone who can actually help. Based on my experience, Terminix has serious issues with communication, employee training, and management responsiveness. ALSO, IF YOU HAVE THE TERMITE PLAN THAT INCLUDES REPLACING THE BAIT STATIONS EVERY SIX MONTHS, MAKE SURE YOU ARE PRESENT DURING THE VISIT TO VERIFY THAT EVERY STATION IS ACTUALLY CHECKED AND REPLACED. BASED ON MY EXPERIENCE, IT WAS BROUGHT TO MY ATTENTION DURING MY MOST RECENT APPOINTMENT THAT THE SERVICE HAD NOT BEEN COMPLETED AS IT SHOULD HAVE BEEN DURING A PREVIOUS VISIT. THIS WAS ONE OF THE MAIN REASONS I WAS TRYING TO SPEAK WITH A MANAGER OR SUPERVISOR, BUT AFTER MULTIPLE REQUESTS, NO ONE WAS WILLING TO SPEAK WITH ME OR EVEN RETURN MY CALLS. THAT ALONE SHOWS HOW LITTLE THEY VALUE CUSTOMER CONCERNS. THIS LEVEL OF SERVICE IS EXTREMELY DISAPPOINTING, UNPROFESSIONAL, AND SHOWS A COMPLETE LACK OF ACCOUNTABILITY.

  
• VVictoria UngStaten Island

  My experience with Terminix customer service has been extremely frustrating and disappointing. I have called several times and spoken with different representatives, each time requesting to speak with a manager or supervisor because the representatives could not answer my questions. Every single request was refused. Instead, I was repeatedly told that a manager would be notified and would call me back the following day. Not once did anyone follow through. The reason I requested a supervisor was simple: the representatives did not have the knowledge or training to answer basic questions about the services I was considering. I even asked if I could speak directly with someone from the wildlife department or a termite specialist, but I was told that the only way to get answers was to schedule an appointment for someone to come to my home—which typically takes two or more days. If customers are paying for your services, your representatives should be properly trained to answer questions. Instead, I was placed on long holds while they searched for information, only to come back and read scripted responses that had nothing to do with what I actually asked. It felt like they were reading from a manual rather than understanding or addressing my concerns. The most disappointing part of this experience was that management appears to be completely inaccessible. Despite multiple requests, no supervisor or manager ever spoke with me or returned my calls. Customer service should be about resolving concerns, not making it impossible for customers to reach someone who can actually help. Based on my experience, Terminix has serious issues with communication, employee training, and management responsiveness. ALSO, IF YOU HAVE THE TERMITE PLAN THAT INCLUDES REPLACING THE BAIT STATIONS EVERY SIX MONTHS, MAKE SURE YOU ARE PRESENT DURING THE VISIT TO VERIFY THAT EVERY STATION IS ACTUALLY CHECKED AND REPLACED. BASED ON MY EXPERIENCE, IT WAS BROUGHT TO MY ATTENTION DURING MY MOST RECENT APPOINTMENT THAT THE SERVICE HAD NOT BEEN COMPLETED AS IT SHOULD HAVE BEEN DURING A PREVIOUS VISIT. THIS WAS ONE OF THE MAIN REASONS I WAS TRYING TO SPEAK WITH A MANAGER OR SUPERVISOR, BUT AFTER MULTIPLE REQUESTS, NO ONE WAS WILLING TO SPEAK WITH ME OR EVEN RETURN MY CALLS. THAT ALONE SHOWS HOW LITTLE THEY VALUE CUSTOMER CONCERNS. THIS LEVEL OF SERVICE IS EXTREMELY DISAPPOINTING, UNPROFESSIONAL, AND SHOWS A COMPLETE LACK OF ACCOUNTABILITY.

  

  KKristy BarlowSalt Lake City

  Daniel did a great job. Very thorough and was able to inform us of what he was doing. Set clear expectations and encouraged us to reach back out if our problem persists.

  

  TTera PainterRockford

  Kevin and Mike are gems. Terminix is lucky to have their kindness, skill, and expertise (And humor. Definitely props for humor!) We are working on a bat and mouse issue, as we live next to a forest. They are working diligently to ensure complete satisfaction- even working through HOT working conditions. They have patiently and thoroughly answered my many, many questions and are extremely prompt with responses. Kevin will show me pictures of areas he has worked on - and potential entry points. Mikes skills also deserve an honorable mention. We were so anxious to move forward seeing varied reviews- but I am SO glad we did!

  

  SSydney WilliamsRockford

  Kevin is the best!! Also paying attention to all the details!

  

  VVincent GoodletTupelo; MS

  John Scism was absolutely phenomenal in everything he did very knowledgeable and very very nice I enjoyed talking to him about Mississippi state football and he was very efficient in what he was doing 10 out of 10 recommend

  
• MMisty WickN Jersey Commercial

  The technician that comes to our site is very professional, nice and thorough. He does a great job! I highly recommend this company.

  

  JJosh EmmonsLawton TPCL 924366

  Our technician Jesse came out and done a great job. We are so grateful for it.

  

  KKevin CoxAppleton

  Did a better job myself buying the store spray. Very unsatisfied!

  

  JJoAnn SparacinoBeaumont - TPCL 924240

  The young lady you sent today was excellent and was here more than five minutes like the others who have been here in the past. She was excellent and did what she was supposed to do.

  

  KKaren SteinmetzRhode Island

  Sean was great. Very professional and experienced.

  
• JJennifer StrousePetaluma

  Nick did an amazing job as always! Terminix is the best and is so worth having the service as I highly recommend it!

  

  AalanalajaunieAlexandria; LA 0021Q8

  Always excellent service!! Very dependable! Kenny is the BEST!

  

  MMichael KryszakAppleton

  This was a 5 star review originally but it's been horrendous since then. The raccoon came back and damaged the roof again will kill claims a 1 year warranty on repair but they don't honor it at all. I've had numerous calls and texts and I'm just accepting that they aren't coming back out to get the raccoon or repair anything.

  

  MMaged KhourshidBeaumont - TPCL 924240

  Thank you!

  

  OOlaya GellersenSalt Lake City

  Dan was so professional! He explained everything, made sure our pets were safe and truly cared about the service providing. He was very thorough and answered any questions we had. It was as if he was a longtime friend doing his best! Highly recommend!!

  
• TTerry JensonSalt Lake City

  Outstanding service. Arrived on time. Extremely knowledgeable. Hard working and did everything excellent. He told me his plan for the follow up work.

  

  CChristine CummingsN Jersey Commercial

  My technician is very knowledgeable, friendly and attentive!

  

  DDiane SchuhJonesboro

  When I finally got an appointment and had a tech on site I thought the bad experiences getting set up were behind me. The tech was friendly, knowledgeable and apologized for the errors the call center made. After setting out bait and spraying in a few areas the tech said she would be back in 2 weeks. Today is 7/26 and the 2nd week after the first treatment was last week. Never heard from or saw the tech. When contacting the call center on 7/23 I was asked when my next appointment was. I responded that I wasn’t given an appointment date but was told by the tech she would be back out in 2 weeks. The call center informed me that my next appointment would be Aug 6, 7 or 8 and I would get a call 24-48 hours before to confirm which day. I paid over $200 to get started and this is horrible customer service. It’s also a disservice to your customers that they are unable to contact their local office where the tech is based. Your call center leave a lot to be desired in the customer service area.

  

  VVeronica HAnaheim

  Fantastic customer service!

  

  SShelli RussellN Houston Commercial TPCL 923848

  Kenneth is always a pleasure to work with!

  

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