Below was my first review. Terminix contacted me after writing this review. The branch manager came out to my house, told me he’d give me 2 year agreement for the home exclusion package versus 1 year and would waive the fee plus schedule a tech to come out and fix the issues. It’s been a month. Still no follow up, can’t get a hold of anyone and issues remain. FIND ANOTHER COMPANY!!! I do not recommend Terminix or working with account manager Jake McGee based on my recent experience. I paid over $1,800 for wildlife exclusion and repair work, and the results have been extremely disappointing. The scope of work that was discussed and implied was far more comprehensive than what was actually delivered. The only work completed was sealing a few exterior holes and installing two flashing panels on my chimney (instead of all four corners as expected). The chimney itself was never properly inspected, the chimney liner was not evaluated, and the chimney cap was not replaced—despite this being a key concern discussed upfront. The quality of the work is also unacceptable. The sealing was done very sloppily, with expanding foam visibly smeared across exterior walls, leaving an unprofessional and unsightly appearance—especially concerning as I am preparing my home for sale. Additionally, the technician damaged my attic door during the visit and stated it would be repaired. That repair has still not been completed. Communication and follow-through have been equally frustrating. I have yet to speak with anyone beyond Jake McGee or one of his coworkers, and there has been no meaningful resolution or accountability for the incomplete and poor-quality work. For the amount paid, I expected professional workmanship, proper repairs, and attention to detail. Instead, I received minimal, incomplete, and careless service. I would strongly advise others to consider other companies before moving forward and do not work with Jake McGee.